You'll use the new account and customer numbers on your paper bill to create an online profile. Start the process at www.cogs.us/epay.
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All utility bills issued by the City are issued through the new billing system, this includes water/sewer, electric, and trash accounts.
Payments may be made online, by mail, via automated phone service, in person, and at the drop boxes at City Hill. Customers may also pay via direct debit (automatic) payments at no additional charge.
Note that, as with our prior billing system, there are additional fees for all card, e-check and automated phone system payments.
Electric service charges were always included in the total amount billed for electricity in our old billing system. Fortunately, our new billing system allows us to be more transparent with the cost of service, which is why you see the charge split out.
You can confirm this for yourself by looking at your May 2023 electric bill. This is the bill from the last month bills were generated in the old billing system. Take your total bill amount, subtract the service charge as shown below, then divide that number by the appropriate price per kilowatt hour. The result will match the amount of electricity used (billed) for the month.
SMALL COMMERCIAL BUSINESS ELECTRIC
LARGE COMMERCIAL/INDUSTRIAL BUSINESS ELECTRIC
In this new system, customers will be able to make online payments, view payment and usage history, and opt-in to electronic bills (paperless billing). This change will help us modernize and streamline the utility billing process, including billing, collections, and transparency. Most notably, the updated bill format, online portal and payment process gives customers an improved and more convenient user experience.
Existing auto-pay (direct debit or ACH/EFT) customers will continue to enjoy automatic bill payment in the new system.
Those wishing to enroll in auto-pay or modify bank information may do so in their online customer portal. Login or create an online profile at www.cogs.us/epay.
There are three fee changes associated with this update.
Passing through transaction fees charged by third party payment processors on credit/debit card and e-check payments, like those mentioned above, is a typical practice of government entities that offer ways to pay without incurring additional fees, such as cash, check, or automatic withdrawals from customer bank accounts. This is so that all customers are not paying to subsidize the payment preferences of those who pay with a card or e-check.
Transaction fees can be avoided by adjusting billing and payment preferences. If you need assistance with this, please reach out - we're happy to help!
Customers who pay via cash, physical check, direct debit (automatic) payments or phone payment do not need to create an online profile.
Please note that e-mail bill delivery is now available. A $2 paper billing fee per each utility account will be assessed. This fee is temporarily waived for the June and July utility bills to allow customers time to set up paperless billing. You may request e-mail delivery without creating an online profile by sending an e-mail to email@example.com or by calling 970-384-6455.
To set up your online profile, you’ll need an email address and your account and customer numbers from your utility bill for each account you want to link. Customers may link multiple electric and/or water accounts under the same profile.
Next, you’ll link your utility accounts. Please note that account numbers have changed for all existing customers - use the numbers found on your bill this month. Bills for each account will have a new combination of account and customer numbers. Customers with multiple accounts will complete the following steps to link each account to their profile.
Once your accounts are linked, you can also set up automatic payments, view usage and billing history, make service requests, and more.
Please reach out with any questions or for assistance.
The computer next to the Utility Billing/Finance Department desk in City Hall will be available during business hours for customers to set up an online profile.