Which bills does this include?

All utility bills issued by the City are getting upgraded to the new billing system, this includes water/sewer, electric, and existing downtown trash accounts.  Once the Pay as You Throw trash and recycling system is in place, those will also be issued through this system. 

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1. What do I need to do?
2. Which bills does this include?
3. How can I make payments?
4. Is the electric service charge on my bill a new fee?
5. What new features will be available and why is this change happening?
6. What if I am already enrolled in auto-pay (direct debit or ACH/EFT)?
7. What are the changes to fees?
8. What if I don't want to setup an online profile?
9. How do I setup an online profile?
10. What do I do if I need help?