Utility Customer Online Portal

The City of Glenwood Springs is excited to announce that we are upgrading our utility billing software! Beginning in mid-June, customers will need to complete a one-time setup of an online customer profile on the new system. After your account is set up, you’ll be able to access an online portal with billing and payment information all in one convenient place.

Contact Us

Please reach out with any questions or for assistance.

  • Phone: 970-384-6455
  • Email: utilities@cogs.us
  • Physical Address: 101 W. 8th Street, Glenwood Springs, CO 81601
  • Mailing Address: PO Box 458, Glenwood Springs, CO 81602
  • Regular business hours are Mondays through Thursdays, 7:30 a.m. to 5:30 p.m. City Hall is closed Fridays.
  1. What do I need to do?
  2. Which bills does this include?
  3. How can I make payments?
  4. Is the electric service charge on my bill a new fee?
  5. What new features will be available and why is this change happening?
  6. What if I am already enrolled in auto-pay (direct debit or ACH/EFT)?
  7. What are the changes to fees?
  8. What if I don't want to setup an online profile?
  9. How do I setup an online profile?
  10. What do I do if I need help?
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